Three levels of care —
you choose what you need
you choose what you need
Your communication with the specialist is strictly confidential and securely protected. We do not share your data with any third parties, companies, or external services.
We combine advanced technology with a large team of experienced specialists who have years of practice and strong professional reputations among the people they work with and their peers.
We treat your concerns with attention and respect. Our specialists won’t judge you — our only goal is to help you.
Whatever your concern is, you can ask freely and without embarrassment. Our specialists will respond with respect, sensitivity, and care for your situation.
You don’t need to figure out which specialist you need — just describe your problem, and we’ll connect you with the right specialist. Our goal is not just to answer, but to help you truly understand your situation.
We aim to provide help quickly, so you’re not left alone with worry or uncertainty.
We don’t just answer your questions and explain what to do next — we support you throughout your recovery journey.
Every situation is unique, so we carefully consider your symptoms, circumstances, and context. Our recommendations are tailored to you — not based on generic templates.
Getting professional advice should be simple and convenient. We make healthcare easier to access, clearer to understand, and available to everyone.
We don’t create false reassurance or promise the impossible. If your situation requires an in-person visit, tests, or urgent care, we will tell you clearly.
Our Experts
We work with highly qualified specialists with many years of clinical experience.
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Why ₵65?
How Symptomato works
The AI assistant gathers the context, the specialist does the review.
At a regular appointment, most of the time goes into history-taking. With us, the AI assistant handles that — asking the clarifying questions and preparing the context. The specialist joins once all the information is in, and goes straight to the substance. That’s how a consultation with a high-level specialist costs ₵65 — without losing the quality of the review.
You get the review and a plan for the next steps.
What to do now, where and when to go, how to ease your condition.
The specialist joins with the context already in hand.
No need to repeat anything — they already see everything you’ve shared. They do the review and ask any remaining questions if needed.
The AI assistant asks clarifying questions.
3–5 minutes: symptoms, how long, what you’ve already taken, chronic conditions, age. This is so the specialist sees the full picture from the start.
Describe your situation.
In your own words, however you like. You can attach photos, test results, or medical reports.
context is passed to the specialist
For ₵325 a month you get unlimited consultations with a specialist in chat. You can message any time, come back days or weeks later — your specialist sees your full history and follows the situation over time. Useful when you need to track your condition over time, work through test results, or plan examinations together with a specialist.
If you have a lot of health questions — get a subscription
FAQ
General questions about the service
General questions about the service
Symptomato is a service where you can talk to a specialist about your health in chat. First the AI assistant asks clarifying questions and gathers information. Then a specialist joins, does the review, and gives recommendations. Pricing: ₵65 one-off consultation, ₵325/month subscription.
So the specialist joins with the context already in hand and doesn’t spend time on history-taking. The AI asks standard clarifying questions — symptoms, how long, what you’ve already taken, chronic conditions, age. That’s why a consultation costs ₵65 instead of a regular appointment price.
Our AI is trained on real clinical data, not random internet texts. It operates as a clinical decision support system (CDS), not just a chatbot.
Yes. Symptomato specialists have many years of clinical experience, and the online format allows for quick assessment, test recommendations, and referral to a clinic when necessary.
About access and how it works
The AI assistant responds instantly. The specialist usually joins within a few minutes after you’ve answered the AI’s questions. Pauses between messages can be up to ~15 minutes." Удалить упоминание on-call doctor.
No. Symptomato works directly in your browser on a smartphone, tablet, or computer.
The service is available worldwide.
About doctors and AI
They are specialists with verified qualifications and at least 10 years of clinical practice.
At first, the AI assistant asks the questions. Once the initial information is in, a real specialist joins the chat and continues the review with you. You can always see who’s in the chat at any moment.
About consultations
Almost anything — from colds and headaches to interpreting test results, pregnancy-related questions, chronic conditions, or anxiety.
Yes. You can attach documents and images so the doctor or the AI can take them into account during analysis.
Yes. Our specialists take into account the country you are currently in and recommend suitable medications available in local pharmacies.
Privacy and security
Privacy and security
All data is stored in encrypted form. We comply with GDPR standards and do not share information with third parties.
Only with your consent — for example, if it is necessary to transfer a case to a specialist.
Payment and refunds
Two: a one-off consultation with a specialist for ₵65, and a consultation subscription for ₵325/month with unlimited consultations.
Bank cards, Apple Pay, Google Pay, and other popular methods.
Yes, under certain conditions. More details are available in the refund policy.
Children’s health questions
Children’s health questions
Yes. You can describe your child’s symptoms, upload photos or test results, and receive recommendations from the AI specialist, or a pediatric specialist (such as an allergist, gastroenterologist, and others).
Yes. Our specialists are familiar with international medical practices, so they can explain the differences and suggest a balanced action plan.
Prescriptions, medications, and pharmacies
No. However, we can advise you on how to legally obtain the medication you need or get a prescription without unnecessary expenses.
Symptomato helps select international equivalents of well-known medications based on your location and what is available locally.
Yes. You can send the name of the medication and specify the country you are in — we will select an equivalent and indicate the international active ingredient.
In emergency situations
No. In life-threatening situations (such as chest pain, loss of consciousness, bleeding, etc.), call local emergency services immediately.
Symptomato can help assess how serious your symptoms are and advise what to do if you are unsure.
Symptomato can help assess how serious your symptoms are and advise what to do if you are unsure.
Yes. A specialist can help assess the situation and recommend whether to wait, treat at home, or seek care at a clinic.
Documents, test results, and medical history
Yes. You can upload any medical documents directly in the chat — the AI and doctors will take them into account when analyzing your case and forming recommendations.
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LV-1050, Kalēju iela 74, Riga, Latvia
